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Deloitte 2020 Survey: Investment in better training & instructions is now a top priority

According to Deloitte's latest survey on Industry 4.0, a growing number of industrial businesses and companies employing frontline workers are embracing the importance of talent development and lifelong learning which includes self-paced learning, continuing education and ongoing professional development.

Deloitte: "74% of industrial execs state that training is now their top investment priority"

Whereas most manufacturers would traditionally only focus on integrating Industry 4.0 technologies that had a direct impact on efficiency, cutting costs, and maximizing profit there's an increasing group of industrials execs that are starting to realize that it's not just about investing in machines but also the human aspect. They understand that digital transformation should be applied to all areas of business, most notably, training, re-training, talent development and retention.

This year, 74% of executives stated that it would be their top investment priority which is a significant increase from 43% of last year. Additionally, 80% of executives said they have either created or are creating a culture of continuous learning. With a widening skills gap and an increasing number of experienced people retiring, companies have started to look for options to retain knowledge and promote skills development. But even though companies now prioritize talent development, many companies face challenges in doing so, with only 21% making progress in training and developing their workforce for the future.

The problem lies in the fact that it's often not easy to document complex work procedures. Documenting a single machine or production line in the form of written SOPs (whether digital or on paper) require an enormous amount of resources, it can take weeks to make sure all knowledge has been retained. However, with a solution like Yoho you can significantly reduce the time required to create useful content that can be easily accessed and shared amongst your workers. In the following sections we discuss what is required to help you prepare for a successful digital transformation.

#1 Make content easily accessible, anytime anywhere

One of the reasons for unnecessary "trial-and-error" in industrial environments is that workers don't have access to the right information when they need it. They may just remember vaguely how to rebuild a particular machine or one of their co-workers might be on holiday so it's suddenly up to them to take over an important maintenance task; in both cases it's likely that someone might just go for the "trial-and-error" approach as they may not know where they can find the right instructions or sifting through a paper binder just takes too much time. In other scenarios workers may feel embarrassed to ask for help, especially if they are considered to be the "expert" amongst their co-workers in an environment were the average retention is less than 12 months.

However, with a tool like Yoho manufacturers can make training and skills development easily available. With a mobile device such as a smartphone or a tablet, they can quickly pull up the right instructions and SOPs just by scanning a QR-code. Because the digital training content is always available, workers can learn at their own pace and as the need arises, instead of learning everything at once. It also lowers the barrier to ask for help as they can simply ask questions to the relevant person via the app.

#2 Get rid of lengthy written SOPs, introduce video-based micro-lessons

Unfortunately more often than not we bump into situations where frontline workers are confronted with lengthy written instructions, either on a piece of paper or a PDF; for most frontline workers this doesn't work well. Reading lengthy instructions on the job is often seen as a distraction, so most operators scan through it or don't read your instructions at all.

Thanks to a tool like Yoho it's now easy to replace lengthy written SOPs with video-based micro-lessons, this helps improve retention as video-lessons are quicker and easier to understand than reading text. Text can be easily misinterpreted, whereas there is no ambiguity with videos. Another benefit is that supervisors spent far less time documenting work procedures with video than written instructions. With Yoho you can simply create a video-based training guide by using the camera of your smartphone. Any content on your phone, whether video, photo or PDFs can be uploaded to the app with just a click of button. Then add a title and description, and voilà your content is ready to be accessed by your co-workers.

#3 Make sure you reach everybody, make sure you support ALL your worker's languages

There's nothing worse then when you have to onboard a new batch of temporary-or seasonal employees that needs to get trained in their own native language. Ever had to hire an external agency to help out with translation for F2F training and written SOPs? With Yoho you can now quickly onboard workers in more than 50+ languages. Thanks to dynamic in-app translation, you can significantly reduce training and support workload, especially in peak seasons. All while cutting ramp-up times, but receiving super positive feedback from your workers as you won't ever get lost in translation again.

With a tool like Yoho all your workers get access to the same information in their own native language. Manufacturers can capture tribal knowledge and make it easily available to all workers which is especially important as your workers age and enter retirement. Find out more about our use cases here.

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